Customer-oriented Service Concept

Service Promise

Since the establishment, Henan Pingyuan Mining Machinery Co., Ltd. has regarded “Ensure service quality and meet customer needs” as its service concept. We work hard to gain the trust and loyalty of our clients by providing them high-quality and efficient products and also all around-way services. As a pledge of service, we are always ready and willing to do make every effort for our clients.PK Machinery has goals to pursue excellence, take customers as center and achieve mutual benefits as always. For decade years of development, PK Machinery has a formed strong and comprehensive services system.


Highly responsible business service team

PK Machinery promises to be your loyal friend to offer satisfactory products and services as well as serve customers and business in growth profitably, which is strictly executed by our business service team.There are more than 20 staffs in this team, who have more than 3 years' foreign trade experience, not only have a good grasp of the product knowledge,but also obtain the language abilities of English,Russian,Franch,Spanish and other languages.Adhering to the principle of customer first,our commercial specialists always provide our customers with a professional and delightful experience to gain their long-term trust and loyalty regardless of the size of the order. Therefore, our clients always praise PK Machinery as well as commercial specialists to a high recognition.

PK's service

Most professional technical service team

PK Machinery always keeps the idea of “specification, rigour, innovation and efficiency”, which is fully proved by our technical service team.Two departments,engineering and technology department, are divided in this team,and design department is mainly responsible for technical support, including providing the tailored drawings about special needed products, handling customer’s technique feedback ,etc. While the technology department is in charge of the processing technology,which refers to the processing methods and feasibility.They both play an important role in the customer service.


Greatly strict production and quality inspection team

“Better product, higher quality and stronger brand, leading to a faster development” is PK Machinery’s key philosophy, so that PK Machinery has attached much importance to the product quality.Over 100 staffs are formed two departments, one is production department, taking charge of the production and making sure the manufacture progress to meet the delivery deadline, and the other one is the quality inspection department,managing the production technology and quality.Both of them periodically provide customers the corresponding production progress report and quality inspection report according to the customers’ requirements.


Perfectly efficient and safe logistics service team

We rank security considerations as highly as commercial and operational factors and go out of our way to prevent all potential security breaches in order to provide the highest level of security for our customers and employees.
High quality service is what PK Machinery are pursuing.PK Machinery has a close long-term co-operation with the top 10 ship companies in the world, which will take all measures necessary to maintain the highest security standards at all times.What’s more,PK Machinery has the special logistics engineer as well as decades’ years of exporting experience,who is able to design the cargo transport program scientifically and consider the transport cost previously which can greatly cut down the transport cost and avoid the unnecessary risk.


Absolutely satisfying post-sale service team

PK Machinery’s service team is dedicated to keep you up and running. Our highly-trained post-sale service experts are available for on-site technical visits and training about daily maintenance and security, who also take initiative to eliminate the urgent troubles rapidly and offer installation guideline and debugging on site,etc.