service

Close-to-customer and Value-added Service

With our customers in mind, you can always count on PK Machinery meticulous and comprehensive service system. Our reputation is based on providing the sophisticatedproducts and thoughtful services to ourcustomers, which makes us unique among equipment manufacturers. Our services are designed to improve customers’ plant processes, reduce maintenance & downtime, hence to achieve maximal economic benefits, that is to say customers will receive maximum efficiency at minimum cost andobtain the utmostproductivity as well. PK Machinery services integrate technology consultation, engineering design, quality control, cargo dispatch as well as installation &debugging to create the opportunity and achieve win-win situation both for PK Machinery and our customers.

Service commitment

PK Machinery always believes, the first equipment is sold by the effort of sales and technical team, while the second one is sold by providing a multitude of considerate services.
We commit:
♦ We spare no effort to deliver timely efficient tailored solutions to fit various industries through our continuous and extensive R&D endeavor.
♦ We Care, more than you care, by thinking ahead and foreseeing change, the extensively value-added services are provided to exceed customer’s expectations.
♦ Wherever or whenever you are, our trained salesman and genuine technicians are at your servicewithout delay, without excuses.

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Well-trained and responsible business team

Our business team is committed tooffer satisfactory services before sale, which is composed of professional personnel who owns at least more than 5 years' foreign trade experience, not only have a perfect acquaintance of business process,but also obtain strong language abilities, such as English,Russian,French,Spanish,etc. What’s more important, they have a good command of product knowledge and they are professional in solving all kinds of problems and issues before sale. Adhering to the principle of customer first,our commercial specialists believe customers will receive a professional and delightful experience through the communication and build long-term trust.

PK's service

Professional and quick-response technical team

Aim to be honorable solution expert for bulk material handling system. PK Machinery always holds the core philosophy of“Rigorous, Practical, Progressive and Creative’’ in order to keep moving towards with the customer ever-increasing demands of existing or future projects to well adapt to various industries. For a long time, PK Machinery enjoys a high recognition from our customers, which owes to our technical back up. This team is mainly in charge of delivering reliable and satisfactory solution, which includes engineering analysis, project system design, engineering processing, layout drawings processing, tailored drawings submitting, customer’s technique feedbackhandling as well as product manufacturing technology, this team plays an crucialrole in the customer service system.

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Strict production and quality control team

For a long time, PK Machinery has established a strict domestic and international production and quality control system of each procedure from raw material procurement to finished product, which guarantees product qualified rate remains at 100%. Our dedicated production members are always working scrupulously to fulfill their duties and ensure the quality of our products to top notch, guaranteeing every details to perfection. Besides, What’s more, high product qualified rate also relays on the advanced inspection equipment, plus the rigorous and experienced quality control personnel, we are quite confident products fabricated by PK Machinery can meet continuous increasing demand of market and customer. Further more, both production and quality control team provide customers with the corresponding production progress report and quality inspection report regularlyin order to facilitate customers know the product scheduling well.

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Efficient and dependable logistics service

Our logistics team takes charge of cargo space bookings, custom declaration, shipment, customs clearance and so onuntil the cargoarrivesto customer. We rank security considerations as highly as commercial and operational factors, hence we do our best to prevent all potential security breaches. Besides, we has a close long-term cooperation with the top ship companies in the world, such as MSK, MSC, EMC, COSCO, CMA, OOCL,etc. , necessarymeasures and timely fallow-up will maintain the safe and reliable delivery. Further more, packaging planning engineer who has years’ experience in product package planning and exporting that is able to design the cargo transport program scientifically and reasonably ahead of shipment, which can cut down the transport cost and avoid the unnecessary risk.

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Absolutely satisfying after sale back up

Once choose PK Machinery, a complete and considerate after sale service system will be provided. Our highly-trained after-sale service experts are available to solve your problems with their combined experience, this team will manage ad respond customer feedback with higher efficiency and professionalism so as to make customer rest assured. Meanwhile, one of the most important point is that all kinds of feedback and troubles gave from customer will be collected to improve and better PK Machinery as well. Except for on-line troubleshooting, PK Machinery engineers are available for plant visits offering technical guidance and training about equipmentinstallation,debugging and daily maintenance if it is required by customers. Our Complete and considerate after sale service system will surely make you exempt from future worries.

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